Advanced Competencies: Human Response Training (4 Hours)

What This Course Covers

• Recognizing behavioral and emotional distress indicators
  
• Trauma-informed and empathy-based response techniques
  
• Verbal de-escalation and professional communication
  
• Responding to neurodivergence and language barriers
  
• Opioid and medical-related emergencies
  
• ADA considerations and duty of care
  
• Ethical decision-making in emotionally charged encounters
  
• Officer wellness and professional boundaries
  

Who This Course Is For

• Security professionals who have completed baseline training and want to advance
  
• Guards preparing for supervisory or leadership roles
  
• Teams expected to operate with autonomy and discretion
  
• 
  Organizations investing in higher-level performance, not minimum compliance
  
• Accounts requiring a defined human-response competency
  

Who This Course Is Not For

• First-time trainees seeking introductory instruction
  
• Anyone looking for fast, check-the-box certification
  
• Teams unwilling to be challenged or held to higher standards
  

Course Details

• Format: Online, self-paced
  
• Length: 4 hours
  
• Structure: 8 microlearning modules
  
• Certificate: Certificate of Completion
  

Andrew Dunn doesn't just teach security—he's lived every level of it.

As Lead Developer and Subject Matter Expert for Defencify's Human Response Training program, Andrew brings a rare combination of street-level expertise and C-suite strategic vision that transforms how security professionals are trained. His career arc—from frontline officer to President of operations at one of the world's largest security firms—isn't just impressive on paper. It means every module he designs has been pressure-tested
in real-world scenarios and validated at the executive decision-making table.

What sets Andrew apart is his operational specialty: the moments thatmatter most. He's built his reputation on patrol operations and critical incident response—the high-stakes situations where seconds determine outcomes. His leadership track record speaks for itself: enhanced mobile response protocols, measurably improved safety metrics, and teams that perform under extreme pressure because they've been trained by someone who's been there.

His credentials go deeper than corporate advancement. Before executive leadership, Andrew earned his expertise in the crucible of emergency response. As an EMS professional, he mastered life-or-death decision-making when there's no time for hesitation. His years in Las Vegas casino security—one of the industry's
most demanding environments—honed his skills in large-scale crowd dynamics, threat assessment, and real-time crisis management. These aren't theoretical backgrounds; they're the foundation of someone who understands security from
the ground up.

The result? Training that bridges the gap between what security work looks like in theory and what it demands in practice. Andrew's Human Response Training doesn't just cover procedures—it develops the tactical intelligence and
psychological resilience officers need when protocols meet reality. He's invested decades in understanding not just what security professionals should do, but how they think, react, and perform when it counts.

When you learn from Andrew Dunn, you're learning from someone who's walked the post, led the teams, and shaped the strategies that define professional security excellence.