Advanced Competencies: Human Response Training (4 Hours)

Human Response Training (HRT) is a 4-hour advanced training program designed for security professionals who are expected to exercise sound judgment, discretion, and professional communication in complex human situations.

Formerly known as Crisis Intervention Training, HRT expands beyond traditional crisis response to address the full spectrum of emotionally charged encounters security professionals face in modern environments — including mental health distress, neurodivergence, language barriers, opioid emergencies, and heightened emotional conflict.

Delivered through eight focused microlearning modules, the course blends real-world scenarios with legal and ethical considerations to reinforce safe, effective, and professional responses under pressure.

Rather than prescribing rigid scripts, Human Response Training develops situational awareness, de-escalation judgment, and human-centered decision-making — helping professionals reduce risk, prevent escalation, and protect both people and organizations.

What This Course Covers

• Recognizing behavioral and emotional distress indicators

• Trauma-informed and empathy-based response techniques

• Verbal de-escalation and professional communication

• Responding to neurodivergence and language barriers

• Opioid and medical-related emergencies

• ADA considerations and duty of care

• Ethical decision-making in emotionally charged encounters

• Officer wellness and professional boundaries

Who This Course Is For

• Security professionals who have completed baseline training and want to advance

• Guards preparing for supervisory or leadership roles

• Teams expected to operate with autonomy and discretion

• Organizations investing in higher-level performance, not minimum compliance

• Accounts requiring a defined human-response competency

Who This Course Is Not For

• First-time trainees seeking introductory instruction

• Anyone looking for fast, check-the-box certification

• Teams unwilling to be challenged or held to higher standards

Course Details

• Format: Online, self-paced

• Length: 4 hours

• Structure: 8 microlearning modules

• Certificate: Certificate of Completion